Your privacy (Privacy Statement)
Our commitment and philosophy
1. Cool Australia values and respects the right to privacy of all individuals
2. Cool Australia does not collect any personal information about our
supporters and web visitors, except that which is knowingly and
3. Cool Australia is committed to ensuring the privacy of your personal
4. Occasionally we make our mailing list available to like-minded
organisations. If you do not wish to receive third party mailings, please
contact Cool Australia on 1300 853 810 or send us an email.
5. We will always provide you with the opportunity to receive no mailings
6. We comply with the Australian Federal Privacy Act
7. We comply with the Australian Direct Marketing Association’s (ADMA)
Code of Practice
What personal information do we collect?
Information such as name, address, telephone number, e-mail address, date of birth or bank details you provide is collected in connection with specific activities including donations, campaigns, feedback, surveys and e-mail bulletins.
Cool Australia collects web usage data like numbers and frequency of visitors, pages accessed and files downloaded. This helps us determine how much our visitors use parts of the site, how many people visit on a regular basis and the usefulness of our pages. This information doesn’t tell us anything about who you are or where you live – it simply allows us to monitor the effectiveness of our website.
Why do we collect personal information?
You do not have to disclose any personal information to us, but we do need certain information in order to provide specific services or information to you. Personal details will be used for the purpose for which it is collected (e.g. processing a donation, completing a merchandise order, locating a volunteer opportunity) and/or to provide you with Cool Australia correspondence. We may also use this information to keep you up to date about changes to our website or Cool Australia activities. If there is any information you would rather not receive from us, you can email us or call on 1300 853 810.
Where is the information held?
Personal information submitted through the forms on this website (or mailed or faxed to us) is held in our databases at our head office in Melbourne.
Your right to access your information
At any time you can ask us for a copy of the personal information we have on file about you, or request a correction or deletion of information.
Information for under 18s
If you are under 18, be sure to obtain your parent’s or guardian’s permission before you send any information about yourself (your name, address, e-mail address, etc.) to us or anyone else over the Internet. We encourage parents to get involved with their children’s usage of the Internet, and to be aware of the activities in which they are participating.
How can I change my details?
If you are a subscriber to Cool Australia you can update your contact information by:
Call us on – 1300 853 810
Email – Enquiries – email@example.com
Post - Cool Australia Level 1, 39-40 Porter Street Prahran VIC 3181
* Remember to include your old contact details.